Proven processes ensure community growth with an active userbase in a short time.
Create traffic with relevant content
Insight in most relevant content areas based on goals and customer interests by analysis of current interactions.
Content calendar with priorities, planning, owners and first pieces of content to get the community started.
“I’m really satisfied with the inSided cooperation. Their excellent development team and project manager delivered before our deadline.”
Clive Millington, TomTom
Boost traffic with channel integration
Integration with potential traffic drivers, including search, web, contact center, app, shop, existing social media.
Search engine optimization to increase organic traffic.
“inSided is very committed during onboarding.”
Liesbeth Brouwer, KPN
Engage with early users
Practical advice on engaging activities with potential (super) users, moderation tactics and user activation in order to increase members, engagement and activity levels.
Grow your community and turn it into a source of value for your customers and your organization.
Measure key community health indicators
Insight in community health on indicators like activity, users, sentiment and benchmark comparison.
“I’m 100% satisfied about working together with inSided. They are a strong partner on both strategical and tactical levels. I’m also happy with their always critical eye.”
Marc van den Boom, SNS Bank
Practical advice and insight on impact
Practical advice on the right actions and insight on impact based on inSided best practices.
“I would like to thank the inSided team for their commitment. We appreciate the hard work to make it happen. They have gold in their hands ... and brains”
Nicolas Vanmechelen, VOO
Clear areas for growth and next steps
Clear areas for growth and continuous growth initiatives to drive ROI, like integration on product pages, co-creation and marketing communities.
Show value and ROI and secure internal support and resources.
Ambitious yet realistic goals, guided by our community performance benchmarks.
Regular strategy sessions for management to determine next level.
“Best vendor partnership ever.”
Kenneth Refsgaard, Sonos
Proactive monitoring & business reviews
Proactive monitoring of community performance, including deep analytics and business impact.
Regular executive business reviews to discuss progress and define next steps.
“We are proud of our community and the results achieved.”
Paul Mutsaers, Rabobank
Analysis and corrective actions
Detailed insight in community performance and comparison to other brands on eg visitors, peer to peer support, sense of community.
Root cause analysis and advice on corrective actions.
Build a world class community team, keep them trained, get proactive advice, support and insights.
Sessions, trainings & knowledge transfer
Sessions and trainings to share deep knowledge to build community success, and access to the inSided knowledge base with strategic recommendations, practical how-to articles and on-demand instructional videos.
“It’s very inspiring to work together and exchange thoughts.”
Youssef Sammar, T-Mobile
Dedicated customer success manager
Analysis of community, strategies, objectives and activities to further optimize your community results, realizing ROI and bringing both your community and your team to the next level.
“We talked about how the project is going and it has been a really great day.”
Justin Haines, OVO Energy
Join inSided activities, learn from peers
Webinars, inSpired conference, customer community, pilots, evaluations, joint research, informal meetups and Innovation Lab to determine roadmap together with customers - sharing knowledge and experience with 100+ inSided customers.
40% of customers served by the community
6.5M yearly visits
85% of traffic via organic search
48% peer to peer support
2M yearly visitors
82% traffic via organic search
25% annual call deflection
30 customer experts
5 million yearly visits
83% peer to peer support
$4M annual call deflection
20% of customer contact handled
1M answered questions per year
25 customer experts
$4M annual call deflection
50% peer to peer support
+10% SEO value after migration
NPS +19 points
15,000 engaged participants
350 research projects performed by the community
Community success is a joint effort. Every single day we learn from our customers. Their feedback makes us go the extra mile. We improve by learning, continuously striving for the best.